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KeHE Eye Level LLC Website Terms of Use
All access and service uses of the KeHE Eye Level LLC. Internet Website are governed by the terms contained within this document. By viewing this document upon entering the Website, the user is indicating that this agreement has been reviewed and agrees to the terms contained herein.
Eye Level reserves the right to amend, modify, or terminate these Terms of Use at any time without notice.
ACCESS AND USE OF INFORMATION
Access to the Eye Level Website is limited to viewing the linked Web pages solely for business purposes to access the information provided by Eye Level at this Website. Any other access or attempt to access other areas of the Eye Level computer system, or other information contained on the system, for any purpose is strictly prohibited without written authorization. Information contained on the Eye Level Website may not be used for any purposes other than those agreed upon and contained herein.
INFORMATION ACCURACY
All information provided on the Eye Level Website is subject to change without notice. Efforts have been made to make the Eye Level Website information as accurate as possible, but due to the nature of the information as received from various sources, Eye Level does not warrant the accuracy of information contained on the Website.
TRADEMARKS
The Eye Level Website contains many third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this Website including copyright, trademarks, trade secret and patent rights are reserved. Access to this Website does not constitute a right to copy or use any of the intellectual property of Eye Level or its affiliates, subsidiaries and suppliers. Statutory notice contained herein represents trademark status in the United States.
HYPERTEXT LINKS
The Eye Level Website may be linked to other sites which are not maintained by Eye Level. Eye Level is not responsible for the content or privacy policies of those sites. If you are concerned about the privacy practices of an outside site, please consult its privacy policy. The inclusion of any link to such sites does not necessarily imply endorsement, sponsorship, warranty, guarantee, or recommendation by Eye Level of the sites or their contents, products, and/or services.
SUBMISSIONS
All remarks, suggestions, ideas, graphics or other information communicated to Eye Level through this site will forever be the property of Eye Level. Unless otherwise specified, Eye Level will not be required to treat such information as confidential. Eye Level shall have exclusive ownership of all present and future existing rights in the information with no compensation obligation to the sending individual or group.
SITE ALTERATION
Eye Level may alter or update the information contained on the Website for accuracy and to maintain current information as required and as deemed necessary by Eye Level. No permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on the Eye Level Website.
GENERAL DISCLAIMER
Eye Level disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Eye Level does not warrant that functions contained on this site will be uninterrupted or error-free, or that defects will be corrected, or that this site or the server are free of viruses or other harmful components.
USAGE RESTRICTIONS
The entire contents of this site (design, text, graphics, logo, etc.) are copyrighted under United States Law and protected by worldwide copyright laws and treaty provisions. Materials from the Eye Level Website may not be copied, distributed, or transmitted in any way without prior written consent of Eye Level. All material on this site is provided for lawful purposed only. Eye Level reserves complete title and full intellectual property rights for materials downloaded from the site.
Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.
You can always change or cancel an order by contacting our customer care team at 866-595-8917, 8:00 a.m. to 5:00 p.m Central Time, Monday through Friday. If you reach our voicemail, leave us a detailed message stating you wish to cancel your order
We accept Discover, Visa, Master Card, American Express, and personal checks. We are currently unable to accept C.O.D.'s.
We do not disclose, sell or rent any personally identifiable information about you to any third party except as described in the Privacy Policy. If you elect to receive special promotional offers, only pertinent information will be forwarded to the appropriate party for this specific purpose.
Not satisfied with the quality of a product? Please notify the manufacturer directly using the customer satisfaction contact information listed on the product label.
Due to the concern of our citizens and dangers regarding food product tampering, we have chosen to err on the side of caution by not re-shipping products that have been delivered to someone's home. Therefore we cannot accept returns, so be sure you're ordering the right product.
If the product was found to be damaged upon arrival, the wrong item was shipped or some other problem occurred with your shipment, please contact us through the "Contact Store" section. We apologize for any inconvenience.
To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers.
Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS://. The "S" signifying a secure page. Unsecured pages being with HTTP://.
All order information is encrypted using the leading provider of digital trust services, Verisign, before being transmitted over the internet. Once you are ready to submit your payment, you are taken directly to the Authorize.net server to enter your credit card information in a safe and secure environment. Your credit card information is never available to anyone other than our financial institution. In addition, we save only the last four digits of your credit card number when confirming an order.
Orders ship from our warehouse via FedEx typically within 2 - 5 business days, when all ordered items are in stock.
Partial Shipments
As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.
In Step 3 of the Checkout, you'll have the option to instruct us to:
a) Delete backordered items and ship available items, OR
b) Hold my order until all items are in stock.
Rush Orders
Two Special Services are available if you need your order quickly. One or both options can be used.
1. Air Shipment.
You can select Next Day Air or Second Day Air shipment services to reduce the time in transit with FedEx. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".
NOTE: Air Shipping Methods reduce the time in transit with FedEx, NOT the 2 - 5 business days for usual order processing.
2. Rush Order Service. Whether Ground shipment or Air, your order will receive Priority Processing for immediate shipment. Reduces order processing time from the usual 2-5 business days. Check the box for Rush Order in Step 3 of the Checkout.
Orders ship same day for orders received by 11:00 AM CENTRAL TIME, Monday - Friday, and next business day for orders received after 11:00 AM. Holidays may affect this schedule. A $10 or 10% charge will be added to your order for Rush Order Service.
Shipping Fee Calculation
Also, shipping is not charged on the basis of order amount, we don't feel that's fair. We simply weigh the order, input your zip code and charge FedEx actual Published Shipping Rate (the same rate you would pay if you took a package to FedEx yourself and shipped it from our zip code to yours).
Want to know shipping charges before you begin the checkout process? Use our "Shipping Fee Calculator" by clicking on the "Review Cart/Checkout" button.
International & PO Box Shipments
Sorry, we're currently unable to ship Internationally or PO Boxes.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions nor other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.